Standardization reduces risk by creating universal familiarity
The adage “practice makes perfect” is never more apt than when it comes to construction.
We don’t build one-offs. While a unique design might excite potential investors and look great on paper, it’s unproven and sure to pose unique construction problems.
Each of our products offers its own style, it’s own aesthetic character, but its substructure uses only proven construction assemblies and processes that have been successfully built thousands of times. By the same subcontractors. From unit to unit, project to project, year after year.
A third or more of our products can be manufactured in a safe, controlled environment and are easy to install.
It all creates a continuity and consistency that increases construction efficiency and dramatically reduces the possibility for defects.
TO HELP ELIMINATE CONSTRUCTION DEFECTS WE START BY SCRUTINIZING:
The 1085 Group, a division of Pacific West, provides us with exclusive architectural and engineering services.
During the initial concept stage, The 1085 Group involves the entire construction team, including all trades, labor, and material suppliers. Each representative provides feedback and looks for potential problems or oversights.
The same process is followed with the same participants during and even after construction is completed.
By involving outside trades in the design, it also allows 1085 to produce plans that suit each resources strength, promoting construction efficiency and enhanced workmanship.
It’s critical to prevent inferior materials from being incorporated into construction.
To do so, we start by establishing long-lasting relationships with trusted material suppliers. We make sure that like us, they’re “in it for the long run,” that their success depends on our satisfaction and repeat business.
While we continually searching for new, improved materials, we use only proven, trusted resources.
Our Quality Control Committee inspects all orders for quality when receiving materials. This ensures that materials haven’t been damaged while in storage or during transit.
We also make sure all material contracts are clear and detailed (we will not accept substitutions without authorization).
All workers have the authority to report questionable materials to the project super or to a representative of our Quality Control Committee.
All project workers are provided specification manuals, installation guides, and in many cases visual guides. All can be accessed from the field via Pacific West’s tecXC.com.
To better control quality, we “self perform” some key trade work. Our workers are intimately familiar with our construction processes and our standards. We’ve also created a network of the best high-density outside trades.
Because we use the same assemblies, installations and processes across all our projects, year after year, those who’ve worked on past projects are “trained” for working on any future projects.
All work is inspected and documented daily by Constructive Forensics, a third-party specialist in QA/QC that is free to operate independently from the construction team.
We empower everyone on the job site, from project managers to trade workers, to report potential construction issues.
Our Quality Control Committee has the authority to stop construction until corrections are made.
Being responsive to our customers is key. We manage their expectations throughout the home buying and home owning experience, beginning with sales, continuing through construction, throughout the warranty period and beyond.
Essential to our efforts is OwnerCare, a proprietary, online buying and warranty fulfillment program that makes everything easier for homeowners, from finding the right home, to scheduling pre-occupancy walkthroughs, filing warranty claims, and requesting repairs.
Using OwnerCare, homeowners can quickly access maintenance and warranty manuals, receive additional information, and contact us in the event of a problem.
It allows us to quickly respond to issues, preventing minor problems from becoming major repairs. It also helps us build strong relationships with our customers minimizing the risks of litigation.